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Modern washing machines are equipped with advanced technology that optimizes detergent usage. However, users sometimes encounter a frustrating issue— the washing machine fails to recognize the detergent, leading to poor washing results. If your machine is not detecting or properly distributing detergent, several factors could be at play.

Common Causes and How to Fix Them

1. Clogged or Dirty Detergent Dispenser

Over time, detergent residue, fabric softener, and mineral deposits can accumulate in the dispenser, preventing detergent from properly entering the drum. This buildup may block sensors or restrict detergent flow.

Solution: Regularly clean the detergent compartment with warm water and mild soap. If necessary, use a toothbrush to scrub away stubborn residue.

2. Using the Wrong Type of Detergent

Many modern washing machines, especially high-efficiency (HE) models, require a specific type of detergent. Using non-HE detergent in an HE washer can cause excessive suds, leading to improper detergent detection.

Solution: Always check your washer’s manual for the recommended detergent type. If you have an HE washer, ensure you are using HE detergent to avoid problems.

3. Detergent Sensor Malfunction

Some high-end washing machines have sensors that measure detergent concentration. If the sensor is faulty or dirty, the machine might not recognize the detergent correctly.

Solution: Try running the washer without detergent and see if it still reports an issue. If the problem persists, the sensor may need to be cleaned or replaced by a professional.

4. Water Supply Issues

If the washing machine isn’t getting enough water, detergent may not dissolve properly, leading to detection problems. Hard water buildup can also interfere with detergent distribution.

Solution: Check for water pressure issues or clogged inlet filters. If you live in a hard water area, consider using a water softener.

5. Overfilling or Underfilling the Detergent Compartment

Too much detergent can cause buildup, while too little may not be detected by the machine. Some models use automatic dosing systems that can misread incorrect amounts.

Solution: Follow the manufacturer’s instructions for detergent quantity. If using pods, place them directly in the drum rather than the dispenser.

6. Software or Firmware Issues

Modern washing machines rely on software to regulate detergent use. If there is a firmware bug or a system glitch, your machine may fail to detect detergent properly.

Solution: Try resetting the washing machine by unplugging it for a few minutes. If the issue persists, check if a software update is available for your model.

When to Call a Professional

If you’ve tried all these solutions and your washing machine still doesn’t recognize detergent, there may be an internal issue, such as a faulty control board, broken sensor, or malfunctioning detergent dispenser system. These problems require expert diagnosis and repair.

At Chula Vista Appliance Repair Company, our technicians are trained to handle all washing machine issues, including detergent detection failures. We provide fast, reliable, and affordable service to get your appliance back in working order.

Call us today to schedule a repair and keep your washing machine running smoothly!

Whether you can find the breakdown on your own or at some stage of the search, call a handyman is up to you. Note only that in the absence of experience disassembly and assembly of washing machines is better to limit the external examination and search for simple damage, and then call our master. Chula Vista Appliance Repair Company is proud to offer efficient washing machine repair services in and around San Diego County. Our team of experts is well-equipped and ready to handle all types of washing machine repairs, no matter how complicated they are. We strive to provide excellent repairs using only high-quality replacement parts backed by a manufacturer’s warranty, so you can rely on a washing machine repair technician to fix the problem and make sure your machine will work properly for a long time.

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(619) 880-5508

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