Manufacturers of washing machines are constantly working to improve their inventions, and one of the very important functions was the self-diagnostic function. It is very important for both masters and users because if there is a problem in the operation of the machine, the washing process stops, and the error code is displayed on the display.

E10 and E11
This error indicates that there is no water intake into the tank (the water level in the tank has not been reached within the required time)

Causes of the error:
1. Poor pressure in the washing machine or it is completely absent
2. Filling hose is clogged
3. There was a failure in the operation of the filling solenoid valve
4. The valve control triac in the central controller has failed.

Recommendations for the diagnosis and elimination:
1. Check the water pressure in the water supply. It may be necessary to contact plumbers;
2. Carefully inspect the filler hose for kinks or compression. Clean the inlet filter;
3. Check the performance of the filling valve (winding resistance and flapper operation). If necessary, replace it with a new one;
4. If there are problems with the central controller – contact the service center for its repair.

Е13
Water leakage into the CM pan

Causes of the error:
The tightness inside the washing machine is broken.

Recommendations for the diagnosis and elimination:
Carefully inspect all internal pipes, connections, and tank surfaces. If leaks are found, repair the leak.

E20 and E21 sometimes C2
Water has not been drained from the tank within 10 min.

Causes of the error:
1. The drainage path is clogged
2. Problems in the operation of the drainage pump
3. There are malfunctions in the central controller.

Recommendations for the diagnosis and elimination:
1. Check the patency of the external sewer and the washing drain hose. If necessary, clean the drain filter, and pump impeller.
2. Check the integrity of the pump windings and the reliability of the contacts of the corresponding wires.
3. If there are problems with the central controller, contact the service center for testing or repair.

Е23
Broken drain pump control triac (located on the electronic controller)

Causes of the error:
There are problems in the operation of the triac that controls the operation of the drain pump.

Recommendations for the diagnosis and elimination:
If you have experience in repairing washing machines, it will not be difficult to replace the element yourself. If you have no experience, it is better to contact a specialist.

Е24
Defect in the control circuit of the drain pump triac (its elements, like the triac, are located on the electronic controller)

Causes of the error:
The contacts are broken or the wire between the central controller and the drain pump is broken.

Recommendations for the diagnosis and elimination:
Check the wiring, if a malfunction is found – eliminate the defect.

Whether you find the breakdown on your own or at some stage of the search, calling a handyman is up to you. Not only that in the absence of experience disassembly and assembly of washing machines is better to limit the external examination and search for simple damage, and then call our master. Chula Vista Appliance Repair Company is proud to offer efficient washing machine repair services in and around San Diego County. Our team of experts is well-equipped and ready to handle all types of washing machine repairs, no matter how complicated they are. We strive to provide excellent repairs using only high-quality replacement parts backed by a manufacturer’s warranty, so you can rely on a washing machine repair technician to fix the problem and make sure your machine will work properly for a long time.

Contact us

(619) 880-5508